Refund Policy

A. General Principles

• SSC NASSCOM follows a transparent refund policy for learners and partners enrolling through the Platform.
• Refunds will be applicable only in specific circumstances as mentioned below.

B. Eligibility for Refund

Refund may be considered under the following conditions:

• Duplicate Payment: If a learner/partner is charged more than once for the same transaction.
• Technical Issues: If payment is deducted but registration or service is not confirmed due to system failure.
• Service Not Delivered: If a course or certification is not made available within the promised timeline.

C. Non-Refundable Cases

Refunds will not be provided in the following cases:

• If the learner has already accessed or completed a part of the course/content/assessment.
• If the request is made after 7 working days from the date of payment.
• For change of mind, preference of another course, or dissatisfaction after partial usage.

D. Refund Process

• Refund requests must be submitted in writing via the official support email provided on the Platform.
• Proof of transaction (payment receipt/transaction ID) must be attached with the request.
• Refunds, if approved, will be processed to the original mode of payment within 10–15 working days.

E. Contact for Refunds

For any queries or refund-related requests, please contact:
📧 SSC_ops@nasscom.in