Occupational Standards | SSC

Occupational Standards

Occupational Standards (OS) are statements of the knowledge, skills and behaviours required for employment for a particular job. OS clearly define the outcomes of competent performance. They represent a consensus view amongst a variety of industry employers that they describe best practice.

OS are not training courses or programmes of study, but state what are considered to be critical aspects of competence at work, and balance innovation and established best practice. Competence includes skills, knowledge and understanding. OS must be flexible enough to accommodate changes in future skills needs.

List of Occupational Standards

All partners work with their key stakeholders to ensure that the standards meet the needs of employers, businesses, employees and individuals within our sector. The standards benchmark the required competence to ensure that people who use services receive the best support from the people who work with them.

Here is an executive summary of the Occupational Analysis of the four sub-sectors of IT BPM industry, namely:

  • IT Services (ITS)
  • Business Process Management (BPM)
  • Engineering R&D (ERD)
  • Software Products (SPD )
  • Future Skills

Executive Summary of Occupational Analysis of ITS, BPM, ERD SPD (6.7 MB)

OS impact on the IT-BPM industry is as follows:

  • Increase business productivity by clearly defining competency levels
  • Targeted skill development by focusing on the skill requirements of the industry
  • Consistent set of standards for recruitment and selection processes
  • Larger pool of relevant talent
  • Ensure common standards of performance and quality when partnering with other organizations/agencies
  • Lesser interventions required at the time of hiring

OS benefits for employees:

  • Identify knowledge and skills needed for occupations
  • Provide a reference to assess ability and training needs
  • Identify and support career paths
  • Provide guidelines for certification/accreditation
  • Increase mobility within industries
  • Undertake a self-assessment of their competences against their own or other jobs

OS benefits for employers:

  • Describe the skills they need in their workforce
  • Assess the skills already in the workforce
  • Develop training and recruitment plans to fill any identified gaps and shortages
  • Selection/ recruitment & retention of staff by using the OS as a basis for job descriptions
  • Staff Development - OS contain descriptions of good practice and can be used as the basis for setting objectives in performance and appraisal
  • Developing and Evaluating Training - Training plans and training can be developed to meet both organizational and individual learning needs

Here are the reports for the four sub-sectors:

Occupational Analysis for ITS (14.3 MB)

Occupational Analysis for BPM (12.3 MB)

Occupational Analysis for ERD (13.4 MB)

Occupational Analysis for SPD (9.3 MB)


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