Occupational Standard - SSC/N2102 | SSC

Occupational Standard - SSC/N2102

Occupational Standard - SSC/N2102
Code SSC/N2102
Version 0.1
Industry Sub-Sector IT-ITeS/IT Services
Title Analyze data from multiple disparate sources
Description This unit is about collating, managing and analyzing data, usually big data, from multiple disparate sources
Scope

Scope

This unit/task covers the following:

Appropriate people:

·     line manager

·     subject matter experts

·     client

Data sources:

·     secondary data

·     research reports

·     organizational databases

·     online data sources

Data:

·     big data

·     quantitative data

·     qualitative data

Performance Criteria

Performance Criteria (PC) w.r.t. the Scope

 

To be competent, you must be able to:

PC1.        establish clearly the objectives and scope of the analysis

PC2.        access your organization’s knowledge base for relevant data sources and methodological approaches

PC3.        obtain guidance from appropriate people to identify suitable data sources

PC4.        collate data from multiple data sources using appropriate software tools

PC5.        clean data and make it ready for analysis using appropriate software tools

PC6.        obtain guidance from appropriate people to agree the analysis to be performed on the data

PC7.        conduct agreed analysis on the data

PC8.        draw justifiable inferences from your analysis

PC9.        present results and inferences from your analysis using standard templates and tools

PC10.    obtain advice and guidance from appropriate people on issues with data analysis outside your area of competence or experience

PC11.    review the results of your analysis with appropriate people

PC12.    undertake modifications to your analysis based on inputs from appropriate people

PC13.    comply with your organization’s policies, procedures and guidelines when analyzing data from multiple disparate sources

Knowledge

Knowledge and Understanding (K)

A.   Organizational

Context (Knowledge of the company/  organization and  its processes)

You need to know and understand:

KA1.     Your organization’s policies, procedures and guidelines for analyzing data from multiple disparate sources and your role in applying these

KA2.     Your organization’s knowledge base and how to access this

KA3.     Who to involve when identifying data sources, agreeing approaches and analyzing data

KA4.     How to obtain and use feedback from others to improve your data analysis

KA5.     Limits of your experience and competence and where to obtain advice and guidance

KA6.     Methods and techniques used when working with others

KA7.     Standard tools and templates available and how to use them

KA8.     The importance of checking and cleaning data/information before use

KA9.     How to apply different analysis to data

KA10.   The importance of providing rationale for inferences

B. Technical  

     Knowledge

You need to know and understand:

KB1.    The objectives and scope of the analysis being undertaken and the importance of keeping within these boundaries

KB2.    Different data sources and how to obtain information from them, including:

·         organizational databases

·         online data sources

·         research reports

·         secondary data

KB3.    Data warehouse software for integrating data from disparate sources and how to use these

KB4.    Tools, platforms and architecture available for handling big data and how to access and apply these

KB5.    Software tools for collating and cleaning data and how to use these

KB6.    Different types of data analysis and associated outcomes available

KB7.    How to draw inferences from analysis of data/information

KB8.    Methods and tools to validate your analysis and how to apply these

KB9.    How to present analysis and inferences in a structured way

KB10.    Current practice in data analysis

Skills

A.      Core Skills/ Generic Skills

Writing Skills

You need to know and understand how to:

SA1.    Complete accurate well written work with attention to detail

SA2.    Communicate with others in writing

Reading Skills

You need to know and understand how to:

SA3.     Read instructions, guidelines, procedures, rules and service level agreements

Oral Communication (Listening and Speaking skills)

You need to know and understand how to:

SA4.     Listen effectively and orally communicate information accurately

SA5.     Ask for clarification and advice from others

B.      Professional Skills

 

 

Decision Making

You need to know and understand how to:

SB1.    Follow rule-based decision-making processes

SB2.    Identify anomalies in data

SB3.    Make decisions on suitable courses of action

Plan and Organize

You need to know and understand how to:

SB4.     Plan and organize your work to achieve targets and deadlines

CustomerCentricity

You need to know and understand how to:

SB5.     Check your own work meets customer requirements

SB6.     Work effectively in a customer facing environment

Problem Solving

You need to know and understand how to:

SB7.     Apply problem-solving approaches in different situations

SB8.     Seek clarification on problems from others

Analytical Thinking

You need to know and understand how to:

SB9.     Analyze data and activities

SB10.    Configure data and disseminate relevant information to others

SB11.    Pass on relevant information to others

Critical Thinking

You need to know and understand how to:

SB12.    Apply balanced judgments to different situations

SB13.    Provide opinions on work in a detailed and constructive way

C.      Technical Skills

SC1.    Agree objectives and work requirements

SC2.    use information technology effectively to input and/or extract data accurately

SC3.    Store and retrieve information

SC4.    Present big data in ways that support understanding of the data and inferences

SC5.    Use software packages and tools specific to your field of expertise

SC6.    Keep up to date with changes, procedures and practices in your field of expertise

Attachment os_attachments/SSC_N2102_V0.1.pdf
Last Review On June 24, 2015, 1:33 p.m.
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