Occupational Standard - SSC/N1104 | SSC

Occupational Standard - SSC/N1104

Occupational Standard - SSC/N1104
Code SSC/N1104
Version 0.1
Industry Sub-Sector IT-ITeS/IT Services
Title Contribute to development of responses to RFIs and
Description This unit is about contributing to the development of responses to requests from clients for information about your organization (RFIs) or for specific proposals (RFPs).
Scope

Scope

This unit/task covers the following:

RFIs and RFPs from:

·     clients

·     prospects

Appropriate people:

·     line manager

·     colleagues

·     subject matter experts

Performance Criteria

Performance Criteria (PC) w.r.t. the Scope

 

To be competent, you  must be able to:

PC1.        establish clearly your role and responsibilities in developing responses to RFIs and RFPs

PC2.        read RFIs and RFPs carefully and discuss with appropriate people to gain a clear understanding of the requirements, process and timelines

PC3.        work with appropriate people to identify queries about RFIs and RFPs and gain clarification of these from the client, where required

PC4.        work with appropriate people to develop responses to RFIs and RFPs, referring to previous responses, where available

PC5.        work with partners and/or sub-contractors to agree their roles and responsibilities and obtain data/information required for RFIs and RFPs

PC6.        enter data/information accurately into standard templates for responses to RFIs and RFPs

PC7.        review draft responses with appropriate people to meet organizational guidelines

PC8.        consolidate the response documents, to comply with the requirements, process and timelines

PC9.        participate in pre-bid/client/proposal meetings, where required to provide relevant information on RFIs and RFPs

PC10.    update the customer relationship management (CRM) database with information about RFIs and RFPs to meet organizational guidelines

Knowledge

Knowledge and Understanding (K)

A.      Organizational

Context (Knowledge of the company/  organization and  its processes)

You need to know and understand:

KA1.    Your organization’s policies, procedures and priorities  for developing responses to RFIs and RFPs  and the roles and responsibilities of all those  involved in processing these

KA2.    The purpose and importance of RFIs and RFPs

KA3.    Your organization’s procedures for handling data and managing records

KA4.    Standard templates and tools available and how to use these

KA5.    The purpose of the CRM database and how to use this to record information

KA6.    How to build and maintain relationships with stakeholders

B. Technical  

     Knowledge

You need to know and understand:

KB1.    Appropriate timescales for responding  to RFIs and RFPs and the implications of non-compliance with these timescales for individuals and the organization

KB2.    The range of typical queries about RFI’s and RFPs and the standard ways in which to respond and present these

KB3.    The range of partners and sub-contractors involved in responding to RFIs and RFPs and their roles

KB4.    The importance of collating responses about RFIs and RFPs and how to record these

KB5.    The purpose of pre-bid/client/proposal meetings and your role in these

Skills

A.      Core Skills/ Generic Skills

 Writing Skills

You need to know and understand how to:

SA1.    Communicate with colleagues regarding queries in writing

SA2.    Complete accurate well written work with attention to detail

Reading Skills

You need to know and understand how to:

SA3.    Read instructions, guidelines, procedures, rules and service level agreements

Oral Communication (Listening and Speaking skills)

You need to know and understand how to:

SA4.    Communicate orally with stakeholders regarding queries

SA5.    Listen effectively and orally communicate information accurately

B.      Professional Skills

 

 

Decision Making 

You need to know and understand how to:

SB1.    Make decisions on suitable courses of action

Plan and Organize

You need to know and understand how to:

SB2.    Plan and organize your work to achieve targets and deadlines

CustomerCentricity

You need to know and understand how to:

SB3.    Check your own work meets customer requirements

SB4.    Deliver consistent and reliable service to customers

Problem Solving

You need to know and understand how to:

SB5.     Identify and refer anomalies to the line manager

SB6.    Apply problem solving approaches in different situations

Analytical Thinking

You need to know and understand how to:

SB7.    Analyze information and activity

SB8.    Configure data and disseminate information to relevant others

Critical Thinking

You need to know and understand how to:

SB9.    Apply balanced judgments to different situations

Attention to Detail

You need to know and understand how to:

SB10.   Check your work is complete and free from errors

SB11.    Get your work checked by peers

Team Working

You need to know and understand how to:

SB12.    Work effectively in a team environment

C.         Technical Skills

You need to know and understand how to:

SC1.    Use information technology effectively to input and/or extract data accurately

SC2.    Identify and refer anomalies in data

SC3.    Keep up to date with changes, procedures and practices in your role

Attachment os_attachments/SSC_N1104_V0.1.pdf
Last Review On May 14, 2015, 11:50 a.m.
Next Review On

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