Occupational Standard - SSC/N0903 | SSC

Occupational Standard - SSC/N0903

Occupational Standard - SSC/N0903
Code SSC/N0903
Version 0.1
Industry Sub-Sector IT-ITeS/IT Services
Title Install, configure and troubleshoot information se
Description This unit is about installing/configuring information security devices and resolving any problems, following clearly laid down instructions and guidelines.
Scope

Scope

This unit/task covers the following:

Information security devices may cover:

·     Identify and Access Management (IdAM)

·     networks (wired and wireless)

·     devices

·     endpoints/edge devices

·     storage devices

·     servers

·     software

·     application security

·     application support

·     application penetration

·     application testing

·     content management

·     messaging

·     web security

·     security of infrastructure

·     infrastructure devices (e.g. routers, firewall services)

·     computer assets, server s and storage networks

·     messaging

·     intrusion detection/prevention

·     security incident management

·     third party security management

·     personnel security requirements

Appropriate people:

·     line manager

·     members of the security team

·     subject matter experts

Stakeholders:

·     internal

·     external

Performance Criteria

Performance Criteria (PC) w.r.t. the Scope

 

To be competent, you  must be able to:

PC1.     Identify the information security devices you are required to install/ configure/troubleshoot and source relevant instructions and guidelines security incidents

PC2.     identify any issues with instructions and guidelines for installing/configuring information security devices and clarify these with appropriate people

PC3.     iaise with stakeholders clearly and promptly regarding the installation/ configuration of information security devices

PC4.     install/configure information security devices as per instructions and guidelines

PC5.     install/configure information security devices as per instructions and guidelines

PC6.     test installed/configured information security devices, following instructions and guidelines

PC7.     obtain advice and guidance on installing/configuring/testing/troubleshooting information security devices from appropriate people, where required

PC8.     record the installation/configuration/testing/troubleshooting of information security devices promptly using standard templates and tools

PC9.     provide reports for troubleshooting, configurations and deployment using standard templates and tools

PC10.    comply with your organization’s policies, standards, procedures, guidelines and service level agreements (SLAs) when installing/configuring/troubleshooting  information security devices

Knowledge

Knowledge and Understanding (K)

A.      Organizational

Context (Knowledge of the company/  organization and  its processes)

You need to know and understand:

KA1.     Your organization’s policies, procedures, standards, guidelines and client specific service level agreements for installing, configuring and troubleshooting information security devices

KA2.     Limits of your role and responsibilities and who to seek guidance from where required

KA3.     Your organization’s systems, procedures and tasks/checklists relevant to your work and how to use these

KA4.    The importance of following manufacturer’s installation guides and procedures and how to access and apply these to install, configure and troubleshoot information security devices

KA5.     Who to involve when installing, configuring and troubleshooting information security devices

KA6.    Methods and techniques used when working with others

KA7.    The importance of recording issues when installing/configuring/ troubleshooting information security devices and how to report these

KA8.     Standard tools and templates available and how to use these to record installation/configuration/troubleshooting

B. Technical  

     Knowledge

You need to know and understand:

KB1.    Different types of information security devices and their functions

KB2.    Different technical and configuration specifications for information security devices and how this affects function and use

KB3.    Architecture concepts and design patterns and how these contribute to the security of design and devices

KB4.    Common issues that may occur when installing or configuring information security devices and how to resolve these

KB5.    Methods of testing installed/configured information security devices

Skills

A.      Core Skills/ Generic Skills

 Writing Skills

You need to know and understand how to:

SA1.       Communicate with others in writing

SA2.       Complete accurate well written work with attention to detail

Reading Skills

You need to know and understand how to:

SA3.     Follow instructions, guidelines, procedures, rules and service level agreements

Oral Communication (Listening and Speaking skills)

You need to know and understand how to:

SA4.     Listen effectively and orally communicate information accurately

SA5.     Ask for clarification and advice from others

B.      Professional Skills

 

 

Decision Making 

You need to know and understand how to:

SB1.       make decisions on suitable courses of action

SB2.       follow rule-based decision-making processes

Plan and Organize

You need to know and understand how to:

SB3.       plan and organize your work to achieve targets and deadlines

CustomerCentricity

You need to know and understand how to:

SB4.       carry out rule-based transactions in line with customer-specific guidelines, procedures, rules and service level agreements

SB5.       work effectively in a customer facing environment

SB6.       check your own work meets customer requirements

Problem Solving

You need to know and understand how to:

SB7.       apply problem-solving approaches in different situations

SB8.       seek clarification on problems from others

Analytical Thinking

You need to know and understand how to:

SB9.       pass on relevant information to others

SB10.    configure data and disseminate relevant information to others

Critical Thinking

You need to know and understand how to:

SB11.    apply balanced judgments to different situations

Attention to Detail

You need to know and understand how to:

SB12.    check your work is complete and free from errors

Team Working

You need to know and understand how to:

SB13.    work independently and collaboratively

SB14.    work effectively in a team environment

C.      Technical Skills

You need to know and understand how to:

SC1.    Use information technology effectively to input and/or extract data accurately

SC2.    Store and retrieve information

SC3.    Agree objectives and work requirements

SC4.    Keep up to date with changes, procedures and practices in your field of expertise

Attachment os_attachments/SSC_N0903_V0.1.pdf
Last Review On June 23, 2015, 1:23 p.m.
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