Occupational Standard - SSC/N0702 | SSC

Occupational Standard - SSC/N0702

Occupational Standard - SSC/N0702
Code SSC/N0702
Version 0.1
Industry Sub-Sector IT-ITeS/IT Services
Title Support preparation of To-Be situations and roadma
Description This unit is about supporting the IT consulting team to prepare To-Be situations and roadmaps for IT projects.
Scope

Scope

This unit/task covers the following:

To-Be situations may cover:

·     functional landscape

·     IT landscape

·     people

·     processes

·     tools

·     feasibility

·     acceptance-related conditions

Opportunities:

·     technological

·     functional

Constraints:

·     client requirements

·     client level of IT maturity

Appropriate people:

·     line manager

·     consulting team

·     subject matter experts

Roadmaps may cover:

·     deliverables

·     schedules

·     people

·     processes

·     tools

·     technologies

Performance Criteria

Performance Criteria (PC) w.r.t. the Scope

 

To be competent, you  must be able to:

PC1.        establish your role and responsibilities in supporting the preparation of To-Be situations and roadmaps for IT projects

PC2.        undertake sufficient research to identify the range of opportunities and constraints relevant to IT projects

PC3.        analyze relevant opportunities and constraints to identify optimal To-Be situations

PC4.        present To-Be situations to appropriate people using standard templates and tools

PC5.        incorporate inputs from appropriate people into To-Be situations for presentation to clients

PC6.        contribute to preparing roadmaps to arrive at To-Be situations, where required

PC7.        obtain advice and guidance on To-Be situations and roadmaps for IT projects from appropriate people, where required

PC8.        comply with your organization’s policies, standards, procedures and guidelines when supporting preparation of To-Be situations and roadmaps for IT projects.

Knowledge

Knowledge and Understanding (K)

A.      Organizational

Context (Knowledge of the company/  organization and  its processes)

You need to know and understand:

KA1.    Your organization’s policies, standards, procedures and guidelines for preparing To-Be situations and roadmaps for IT products and your role and responsibilities in relation to this

KA2.    Different types of To-Be situations and road maps and how these apply to IT projects

KA3.    Who to involve when supporting the preparation of To-Be situations and who to approach for advice and guidance when required

KA4.    sources of information about opportunities and constraints for IT projects and how to access these

KA5.    How to obtain and use input from others to improve To-Be situations

KA6.    Methods and techniques used when working with others

KA7.    Standard tools and templates available and how to use these

KA8.    The Intellectual Property (IP) policies relevant to the industry

B. Technical  

     Knowledge

You need to know and understand:

KB1.     Types of opportunities and constraints and how to analyze these for IT projects

KB2.    Different ways of presenting To-Be situations and how to select the best method

KB3.    Different types of roadmaps and how they contribute to achieving To Be situations

KB4.    Information/data that can be included when developing roadmaps and how to source this

Skills

A.      Core Skills/ Generic Skills

 Writing Skills

You need to know and understand how to:

SA1.    Complete accurate well written work with attention to detail

SA2.    Communicate with others in writing

Reading Skills

You need to know and understand how to:

SA3.     Read guidelines/procedures/rules and service level agreements

Oral Communication (Listening and Speaking skills)

You need to know and understand how to:

SA4.     Listen effectively and orally communicate information accurately

SA5.     Ask for clarification and advice from others

B.      Professional Skills

 

 

Decision Making 

You need to know and understand how to:

SB1.    Identify anomalies in data

SB2.    Make decisions on suitable courses of action

Plan and Organize

You need to know and understand how to:

SB3.     Plan and organize your work to achieve targets and deadlines

CustomerCentricity

You need to know and understand how to:

SB4.     Check your own and/or your peers work meets customer requirements

SB5.    Meet and exceed customer expectations

SB6.     Build and maintain positive and effective relationships with customers

Problem Solving

You need to know and understand how to:

SB7.     Apply problem-solving approaches in different situations

SB8.     Seek clarification on problems from others

SB9.     Refer anomalies to the line manager

Analytical Thinking

You need to know and understand how to:

SB10.    Analyze data and activities

SB11.    Configure data and disseminate relevant information to others

SB12.    Pass on relevant information to others

Critical Thinking

You need to know and understand how to:

SB13.    Provide opinions on work in a detailed and constructive way

Attention to Detail

You need to know and understand how to:

SB14.    Check your work is complete and free from errors

SB15.    Get your work checked by others

Team Working

You need to know and understand how to:

SB16.    Work independently and collaboratively

SB17.    Work effectively in a team environment

SB18.    Contribute to the quality of team working

C.               Technical Skills

You need to know and understand how to:

SC1.    Use information technology effectively to input and/or extract data accurately

SC2.    Agree objectives and work requirements

SC3.    Store and retrieve information

SC4.    Network with colleagues

SC5.    Keep up to date with changes, procedures and practices in your role

Attachment os_attachments/SSC_N0702_V0.1.pdf
Last Review On June 26, 2015, 12:17 p.m.
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