Occupational Standard - SSC/N0701 | SSC

Occupational Standard - SSC/N0701

Occupational Standard - SSC/N0701
Code SSC/N0701
Version 0.1
Industry Sub-Sector IT-ITeS/IT Services
Title Support As-Is analysis for IT projects
Description This unit is about supporting the IT consulting team to clarify requirements and describe As-Is situations of IT projects
Scope

Scope

This unit/task covers the following:

As-Is analysis may cover:

·     functional landscape

·     IT landscape

·     people

·     processes

·     practices

·     tools

Appropriate people:

·     line manager

·     sales team

·     consulting team

·     subject matter experts

·     clients

·     end user

Performance Criteria

Performance Criteria (PC) w.r.t. the Scope

 

To be competent, you  must be able to:

PC1.        establish your role and responsibilities in supporting As-Is analysis for IT projects

PC2.        obtain sufficient data/information from sales teams to be able to describe project requirements

PC3.        identify any issues with project requirements and obtain clarification of these issues from appropriate people

PC4.        summarize project requirements using standard templates and tools

PC5.        obtain sufficient, relevant documents/artifacts from clients to be able to describe As-Is situations

PC6.        identify any issues with the documents/artifacts and obtain clarification of these issues from appropriate people

PC7.        extract relevant data/information from documents/artifacts

PC8.        structure relevant data/information in formats suitable for analysis using standard templates and tools

PC9.        review data/information with appropriate people and incorporate their inputs

PC10.    contribute to analysis and presentation of As-Is situations, where required

PC11.    obtain advice and guidance on As-Is analysis from appropriate people, where required

PC12.    comply with your organization’s policies, standards, procedures and guidelines when supporting As-Is analysis

Knowledge

Knowledge and Understanding (K)

A.   Organizational

Context (Knowledge of the company/  organization and  its processes)

You need to know and understand:

KA1.    Your organization’s policies, standards, procedures and guidelines for undertaking As-Is analysis for IT products and your role and responsibilities in relation to this

KA2.     Your organization’s processes, guidelines, templates and tools for describing/summarizing project requirements

KA3.     Who to involve when supporting As-Is analysis and who to approach for advice and guidance when required

KA4.     How to identify issues with project requirements and who to seek clarification from

KA5.     Different information, documents/artifacts and data that contribute to As-Is analysis and how to obtain these

KA6.     Issues that may affect documents/artifacts and who to seek clarification from

KA7.     How to obtain and use input from others to improve As-Is analysis

KA8.     Methods and techniques used when working with others

KA9.     Standard tools and templates available and how to use these

B. Technical  

     Knowledge

You need to know and understand:

KB1.    Types of data/information relevant to As-Is analysis and how to extract this from the available information

KB2.    Different ways of structuring information suitable for analysis and how to select the best method

KB3.    How to analyze data/information in order to describe As-Is situations

Skills

Skills (S)

A.      Core Skills/ Generic Skills

Writing Skills

You need to know and understand how to:

SA1.    Complete accurate well written work with attention to detail

SA2.    Communicate with others in writing

Reading Skills

You need to know and understand how to:

SA3.     Read guidelines/procedures/rules and service level agreements

Oral Communication (Listening and Speaking skills)

You need to know and understand how to:

SA4.     Listen effectively and orally communicate information accurately

SA5.     Ask for clarification and advice from others

B.      Professional Skills

 

 

Decision Making 

You need to know and understand how to:

SB1.    Identify anomalies in data

Plan and Organize

You need to know and understand how to:

SB2.     Plan and organize your work to achieve targets and deadlines

CustomerCentricity

You need to know and understand how to:

SB3.     Build and maintain positive and effective relationships with customers

SB4.     Check your own and/or your peers work meets customer requirements

Problem Solving

You need to know and understand how to:

SB5.     Seek clarification on problems from others

SB6.     Refer anomalies to the line manager

SB7.     Apply problem-solving approaches in different situations

Analytical Thinking

You need to know and understand how to:

SB8.     Analyze data and activities

SB9.     Configure data and disseminate relevant information to others

SB10.    Pass on relevant information to others

Critical Thinking

You need to know and understand how to:

SB11.    Provide opinions on work in a detailed and constructive way

SB12.    Apply balanced judgments to different situations

Attention to Detail

You need to know and understand how to:

SB13.    check your work is complete and free from errors

Team Working

You need to know and understand how to:

SB14.    Work effectively in a team environment

SB15.    Work independently and collaboratively

C.      Technical Skills

You need to know and understand how to:

SC1.    Use information technology effectively to input and/or extract data accurately

SC2.    Store and retrieve information

SC3.    Identify and refer anomalies in data

SC4.    Keep up to date with changes, procedures and practices in your role

Attachment os_attachments/SSC_N0701_V0.1.pdf
Last Review On June 26, 2015, 11:55 a.m.
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