Occupational Standard - SSC/N0504 | SSC

Occupational Standard - SSC/N0504

Occupational Standard - SSC/N0504
Code SSC/N0504
Version 0.1
Industry Sub-Sector IT-ITeS/IT Services
Title Contribute to customization of software products/a
Description This unit is about making changes to the language or functionality of software products/applications to meet local requirements.
Scope

Scope

This unit/task covers the following:

Customization requirements for:

·     software products being launched in multiple countries/states/languages

·     software applications requiring specific adaptation to local policies, laws, standards, languages, practices etc

Changes to:

·     code

·     variables

·     fields

·     forms

·     user interface

·     language

Appropriate people:

·     line manager

·     development team

·     subject matter experts

Performance Criteria

Performance Criteria (PC) w.r.t. the Scope

 

To be competent, you  must be able to:

PC1.        gain sufficient hands-on experience to be able to accurately describe software products/applications and their features

PC2.        establish clearly the customization requirements for software products/ applications

PC3.        identify accurately the changes required for each customized version of software products/applications

PC4.        agree with appropriate people the changes you are required to make within your level of competence and authority

PC5.        access reusable components and tools from your organization’s knowledge base

PC6.        make the changes you are required to make using standard templates and tools

PC7.        create appropriate unit test cases (UTC) for the changes

PC8.        execute UTCs and document results

PC9.        rework the changes to fix any identified defects

PC10.    submit tested changes for approval by appropriate people

PC11.    document the changes using standard templates and tools

PC12.    obtain advice and guidance from appropriate people, where necessary

PC13.    update your organization’s knowledge base with the code developed

PC14.    comply with your organization’s policies, procedures and guidelines when customizing software products/applications

Knowledge

Knowledge and Understanding (K)

A.   Organizational

Context (Knowledge of the company/  organization and  its processes)

You need to know and understand:

KA1.    Your organization’s policies, procedures and guidelines for customizing software products/ applications and your role in applying these

KA2.    The objectives and scope of the customization work being undertaken and the importance of keeping within these boundaries

KA3.    The importance of collating feedback on your products/applications

KA4.    Who  you may need to involve to provide feedback on your products/applications

KA5.    Who  you may need to involve to provide feedback on your products/applications

KA6.    Your organization’s knowledge base and how to access and update this

KA7.    The range of standard templates and tools available and how to use these to document your designs

KA8.     The approval process for designing customized software products/applications

B. Technical  

     Knowledge

You need to know and understand:

KB1.    Different sources of information for help to design customized software products/applications

KB2.    How to design software products/applications

KB3.    The range of activities involved in designing different software products/applications

KB4.    The range of equipment used to design software products/applications

KB5.    How to determine whether components are suitable for re-use

KB7.    The different types of problems and defects that may occur and how these may be resolved

KB8.    The software development lifecycle and importance of following this

KB9.    How to use different  software for:

·           languages

·           translation

·           tools

KB10.    How to test new products and applications are fit for purpose

KB11.    Current practice in relation to the customization of software products/applications

Skills

Skills (S)

A.      Core Skills/ Generic Skills

 Writing Skills

You need to know and understand how to:

SA1.    Communicate with colleagues in writing

Reading Skills

You need to know and understand how to:

SA2.     Follow instructions, guidelines/procedures/rules

Oral Communication (Listening and Speaking skills)

You need to know and understand how to:

SA3.     Listen effectively and orally communicate information

B.      Professional Skills

 

 

Decision Making 

You need to know and understand how to:

SB1.    Make decisions on suitable courses of action or responses

Plan and Organize

You need to know and understand how to:

SB2.     Plan and organize your work to achieve targets and deadlines

CustomerCentricity

You need to know and understand how to:

SB3.     Check your own work meets customer requirements

SB4.     Meet and exceed customer expectations

Problem Solving

You need to know and understand how to:

SB5.     Apply problem-solving approaches in different situations

Analytical Thinking

You need to know and understand how to:

SB6.     Configure data and disseminate relevant information to others

SB7.     Analyze data and activities

Critical Thinking

You need to know and understand how to:

SB8.     Apply balanced judgments to different situations

Attention to Detail

You need to know and understand how to:

SB9.     Check your work is complete and free from errors

SB10.    Get your work checked by peers

Team Working

You need to know and understand how to:

SB11.    Work effectively in a team environment

C.      Technical Skills

You need to know and understand how to:

SC1.    Use information technology effectively to input and/or extract data accurately

SC2.    Agree objectives and work requirements

SC3.    Keep up to date with changes, procedures and practices in your area of expertise

Attachment os_attachments/SSC_N0504_V0.1.pdf
Last Review On June 24, 2015, 1:01 p.m.
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