Occupational Standard - SSC/N0304 | SSC

Occupational Standard - SSC/N0304

Occupational Standard - SSC/N0304
Code SSC/N0304
Version 0.1
Industry Sub-Sector IT-ITeS/IT Services
Title Install simpler software products/applications
Description This unit is about installing simple, non-complex software products/applications and carrying out some basic configuration, where required.
Scope

Scope

This unit/task covers the following:

Appropriate people:

·     line manager

·     co-ordinator of deployment plan

·     subject matter experts

·     client

Installation of:

·     simple, non-complex software products/applications

Performance Criteria

Performance Criteria (PC) w.r.t. the Scope

 

To be competent, you  must be able to:

PC1.        identify any issues with deployment plans and clarify these with appropriate people

PC2.        identify any issues with installation guides  and procedures and clarify any points which are unclear with appropriate people

PC3.        carry out installations following guides and procedures

PC4.        carry out basic product/application configuration, where required by deployment plans

PC5.        carry out basic tests to confirm successful installation of software products/applications

PC6.        make adjustments to installations and configurations within your level of competence and authority

PC7.        record installations on standard templates, highlighting any issues encountered

PC8.        liaise with appropriate people to obtain their acceptance of successful installation

PC9.        obtain advice and guidance from appropriate people on any issues with software products/applications installation and configuration outside your level of competence or authority

PC10.    recommend to appropriate people any ways in which installation procedures can be improved

PC11.    follow your organization’s policies, procedures and guidelines when installing software products/applications.

Knowledge

Knowledge and Understanding (K)

A.Organizational

Context (Knowledge of the company/  organization and  its processes)

You need to know and understand:

KA1.     Your organization’s policies, procedures and priorities for installing simpler software products/applications and your role in applying these

KA2.     How to interpret deployment plans

KA3.     Who to liaise with regarding acceptance, advice, guidance and recommendations for improvement

KA4.     The limits of your role and responsibilities and who to seek guidance from in case of issues

KA5.     Standard templates and tools to record the installation of software/applications and how to use them

KA6.     The range of methods and techniques used when working with others

B. Technical  

     Knowledge

You need to know and understand:

KB1.     The importance of following installation guides and procedures and how to use and apply these

KB2.     Types of basic configuration that may be required when installing software products/applications

KB3.     How  to configure and test software products/applications

KB4.     The range of tests used to configure software products applications and how to use them

KB5.     The adjustments to installation/configuration that can be made within your competence and authority

KB6.     The importance of recording and reporting issues encountered when installing software/applications

KB7.     Technologies relating to your area of work, including:

a.         hardware devices (eg laptops, desktops, Blackberries)

b.        operating systems (eg Windows, UNIX, Macintosh)

c.         networks (eg LAN, WAN, VPN, IP, wireless, network devices)

d.        servers (eg Windows Server and Active Directory, VMware, Citrix)

Skills

A.      Core Skills/ Generic Skills

 Writing Skills

You need to know and understand how to:

SA1.     Communicate with others in writing

SA2.     Complete accurate well written work with attention to detail

Reading Skills

You need to know and understand how to:

SA3.     Follow guidelines/procedures/rules and service level agreements

Oral Communication (Listening and Speaking skills)

You need to know and understand how to:

SA4.     Listen effectively and orally communicate information accurately

SA5.     Ask for clarification and advice from others

SA6.     Communicate orally with colleagues regarding queries

B.      Professional Skills

 

 

Decision Making 

You need to know and understand how to:

SB1.     Make decisions on suitable courses of action or responses

Plan and Organize

You need to know and understand how to:

SB2.     Plan and organize your work to achieve targets and deadlines

CustomerCentricity

You need to know and understand how to:

SB3.     Deliver consistent and reliable service to customers

SB4.     Check your own work meets customer requirements

SB5.     Work effectively in a customer facing environment

Problem Solving

You need to know and understand how to:

SB6.     Seek clarification on problems from others

SB7.     Refer anomalies to the supervisor

Analytical Thinking

You need to know and understand how to:

SB8.     Configure data and disseminate relevant information to others

SB9.     Pass on relevant information to others

Critical Thinking

You need to know and understand how to:

SB10.    Apply balanced judgments to different situations

Attention to Detail

You need to know and understand how to:

SB11.    Check your work is complete and free from errors

SB12.    Get your work checked by others

Team Working

You need to know and understand how to:

SB13.    work independently and collaboratively

SB14.    Contribute to the quality of team working

C.      Technical Skills

You need to know and understand how to:

SC1.     Use information technology effectively to input and/or extract data accurately

SC2.     Agree Abjectives and work requirements

SC3.     Keep up to date with changes, procedures and practices in your field of expertise

Attachment os_attachments/SSC_N0304_V0.1.pdf
Last Review On June 29, 2015, 3:39 p.m.
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