Occupational Standard - SSC/N0303 | SSC

Occupational Standard - SSC/N0303

Occupational Standard - SSC/N0303
Code SSC/N0303
Version 0.1
Industry Sub-Sector IT-ITeS/IT Services
Title Verify operational readiness for software product
Description This unit is about carrying out a series of checks to ensure the business is ready for deployment of specified software products/applications.
Scope

Scope

This unit/task covers the following:

Appropriate people:

·     line manager

·     co-ordinator of deployment plan

·     subject matter experts

·     client

Operational readiness of:

·     systems

·     networks

·     infrastructure

·     business users

Required medium:

·     written report

·     oral presentation

Performance Criteria

Performance Criteria (PC) w.r.t. the Scope

 

To be competent, you  must be able to:

PC1.        identify any issues with deployment plans and key acceptance criteria and clarify these with appropriate people

PC2.        identify any issues with operational readiness and clarify any points which are unclear with appropriate people

PC3.        carry out checks of operational readiness using tools and test scripts specified in deployment plans

PC4.        document the results of checks of operational readiness using standard templates

PC5.        report the results of checks of operational readiness to appropriate people through the required medium, highlighting any anomalies

PC6.        obtain advice and guidance from appropriate people on any problems with operational readiness verification not covered by deployment plans

PC7.        follow your organization’s policies, procedures and guidelines when verifying operational readiness

Knowledge

Knowledge and Understanding (K)

A.Organizational

Context (Knowledge of the company/  organization and  its processes)

You need to know and understand:

KA1.     Your organization’s policies, procedures and priorities for carrying out checks of specified software products/applications and your role in applying these

KA2.    How to interpret deployment plans

KA3.     The purpose of acceptance criteria

KA4.     The importance of carrying out operational readiness checks correctly

KA5.     The principles and methodologies used to carry out operational readiness checks

KA6.     How to carry out operational readiness checks using different types of:

·         checklists

·         test scripts

·         tools

KA7.     The range of software products/applications requiring checks and how to check these

KA8.     The range of standard templates and tools available and how to use these

KA9.     How  to report and present the results of operational readiness checks

B. Technical  

     Knowledge

You need to know and understand:

KB1.     Different sources of information available for verifying operational readiness  of software products/applications and how to access these

KB2.     Test scripts and tools used to carry out operational readiness checks and how to use these

KB3.     The range of anomalies that may occur with checks and how to address these

Skills

A.      Core Skills/ Generic Skills

 Writing Skills

You need to know and understand how to:

SA1.       complete accurate well written work with attention to detail

Reading Skills

You need to know and understand how to:

SA2.       follow instructions, guidelines/procedures

Oral Communication (Listening and Speaking skills)

You need to know and understand how to:

SA3.       listen effectively and orally communicate information accurately

B.      Professional Skills

 

 

Decision Making 

You need to know and understand how to:

SB1.       make decisions on a suitable course of action or response

Plan and Organize

You need to know and understand how to:

SB2.       plan and organize your work to achieve targets and deadlines

CustomerCentricity

You need to know and understand how to:

SB3.       check your own work meets customer requirements

SB4.       meet and exceed customer expectations.

Problem Solving

You need to know and understand how to:

SB5.        apply problem-solving approaches in different situations

Analytical Thinking

You need to know and understand how to:

SB6.       configure data and disseminate relevant information to others

Critical Thinking

You need to know and understand how to:

SB7.       provide opinions on work in a detailed and constructive way

Attention to Detail

You need to know and understand how to:

SB8.       apply good attention to detail

SB9.       check your work is complete and free from errors

SB10.    get your work checked by peers

Team Working

You need to know and understand how to:

SB11.    work effectively in a team environment

C.      Technical Skills

You need to know and understand how to:

SC1.        use information technology effectively to input and/or extract data accurately

SC2.        identify and refer anomalies in data

SC3.        store and retrieve information

SC4.        agree objectives and work requirements

SC5.        keep up to date with changes, procedures and practices in your role

Attachment os_attachments/SSC_N0303_V0.1.pdf
Last Review On June 15, 2015, 11:54 p.m.
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