Occupational Standard - SSC/N9005 | SSC

Occupational Standard - SSC/N9005

Occupational Standard - SSC/N9005
Code SSC/N9005
Version 0.1
Industry Sub-Sector IT-ITeS/Business Process Management
Title Develop your knowledge, skills and competence
Description This unit is about taking action to ensure you have the knowledge and skills you need to perform competently in your current job role and to take on new responsibilities, where required. Competence is defined as: the application of knowledge and skills to perform to the standards required
Scope

Scope

This unit/task covers the following:

Appropriate people may be:

·     line manager

·     human resources specialists

·     learning and development specialists

·     peers

Job role:

·     current responsibilities as defined in your job description

·     possible future responsibilities

Learning and development activities:

·     formal education and training programs, leading to certification

·     non-formal activities (such as private study, learning from colleagues, project work), designed to meet learning and development objectives but without certification

Appropriate action may be:

·     undertaking further learning and development activities

·     finding further opportunities to apply your knowledge and skills

Performance Criteria

Performance Criteria (PC) w.r.t. the Scope

 

To be competent, you  must be able to:

PC1.        obtain advice and guidance from appropriate people to develop your knowledge, skills and competence

PC2.        identify accurately the knowledge and skills you need for your job role

PC3.        identify accurately your current level of knowledge, skills and competence and any learning and development needs

PC4.        agree with appropriate people a plan of learning and development activities to address your learning needs

PC5.        undertake learning and development activities in line with your plan

PC6.        apply your new knowledge and skills in the workplace, under supervision

PC7.        obtain feedback from appropriate people on your knowledge and skills and how effectively you apply them

PC8.        review your knowledge, skills and competence regularly and take appropriate action

Knowledge

Knowledge and Understanding (K)

A.      Organizational

Context (Knowledge of the company/  organization and  its processes)

You need to know and understand:

KA1.     what is meant by a hazard, including the different types of  Your organization’s procedures and guidelines for developing your knowledge, skills and competence and your role and responsibilities in relation to this

KA2.     The importance of developing your knowledge, skills and competence to you and your organization 

KA3.     Different methods used by your organization to review skills and knowledge including:

·       Training needs analyses

·      skills needs analyses

·         performance appraisals

KA4.      How to review your knowledge and skills against your job role using different methods and analyses

KA5.     Different types of learning and development activities available for your job role and how to access these

KA6.     How to produce a plan to address your learning and development needs, who to agree it with and the importance of undertaking the planned activities

KA7.     Different types of support available to help you plan and undertake learning and development activities and how to access these

KA8.     Why it is important to maintain records of your learning and development

KA9.     Methods of obtaining and accepting feedback from appropriate people on your knowledge skills and competence

KA10.    How to use feedback to develop in your job role

B. Technical  

     Knowledge

You need to know and understand:

KB1.    the knowledge and skills required in your job role

KB2.    your current learning and development needs in relation to your job role

KB3.    different types of learning styles and methods including those that help you learn best

KB4.    the importance of taking responsibility for your own learning and development

KB5.    to the importance of learning and practicing new concepts, theory and how to apply these in the work environment or on samples.

KB6.    how to explore sample problems and apply solutions

Skills

Skills (S)

A.      Core Skills/ Generic Skills

 Writing Skills

You need to know and understand how to:

SA1.       communicate with colleagues in writing

Reading Skills

You need to know and understand how to:

SA2.       read instructions, guidelines and procedures

Oral Communication (Listening and Speaking skills)

You need to know and understand how to:

SA3.       ask for clarification and advice from line managers

B.      Professional Skills

 

 

Decision Making 

You need to know and understand how to:

SB1.       make decisions on suitable courses of action

Plan and Organize

You need to know and understand how to:

SB2.       plan and organize your work to achieve targets and deadlines

CustomerCentricity

You need to know and understand how to:

SB3.       check your own work meets customer requirements

Problem Solving

You need to know and understand how to:

SB4.        refer anomalies to the line manager

Analytical Thinking

You need to know and understand how to:

SB5.       analyze data and activities

Critical Thinking

You need to know and understand how to:

SB6.       apply balanced judgments to different situations

Attention to Detail

You need to know and understand how to:

SB7.       check your work is complete and free from errors

SB8.       get your work checked by peers

Team Working

You need to know and understand how to:

SB9.       work effectively in a team environment

C.      Technical Skills

You need to know and understand how to:

SC1.  use information technology effectively

SC2.  agree objectives and work requirements

SC3.  keep up to date with changes, procedures and practices in your role

Attachment os_attachments/SSC_N9005_V0.1.pdf
Last Review On May 18, 2015, noon
Next Review On

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