Occupational Standard - SSC/N9004 | SSC

Occupational Standard - SSC/N9004

Occupational Standard - SSC/N9004
Code SSC/N9004
Version 0.1
Industry Sub-Sector IT-ITeS/Business Process Management
Title Provide data/information in standard formats
Description This unit is about providing specified data/information related to your work in templates or other standard formats.


This unit/task covers the following:

Appropriate people:

·     line manager

·     members of your own work group

·     people in other work groups in your organization

·     subject matter experts


·     quantitative

·     qualitative


·     within your organization

·     outside your organization


·     paper-based

·     electronic

Performance Criteria

Performance Criteria (PC) w.r.t. the Scope


To be competent, you  must be able to:

PC1.     Establish and agree with appropriate people the data/information you need to provide, the formats in which you need to provide it, and when you need to provide it

PC2.     Obtain the data/information from reliable sources

PC3.     Check that the data/information is accurate, complete and up-to-date

PC4.     Obtain advice or guidance from appropriate people where there are problems with the data/information

PC5.     Carry out rule-based analysis of the data/information, if required

PC6.     Insert the data/information into the agreed formats

PC7.     Check the accuracy of your work, involving colleagues where required

PC8.     Report any unresolved anomalies in the data/information to appropriate people

PC9.     Provide complete, accurate and up-to-date data/information to the  appropriate people in the required formats on time


Knowledge and Understanding (K)

A.      Organizational

Context (Knowledge of the company/  organization and  its processes)

You need to know and understand:

KA1.    Your organization’s procedures and guidelines for providing data/information in standard formats and your role and responsibilities in relation to this

KA2.    The knowledge management culture of your  organization

KA3.    Your organization’s policies and procedures for recording and sharing information and the importance of complying with these

KA4.    The importance of validating data/information before use and how to do this

KA5.    Procedures for updating data in appropriate formats and with proper validation

KA6.    The purpose of the CRM database

KA7.    How to use the CRM database to record and extract information

KA8.    The importance of having your data/information reviewed by others

KA9.    The scope of any data/information requirements including  the level of detail required

KA10.    The importance of keeping within the scope of work and adhering to timescales

B. Technical  


You need to know and understand:

KB1.    Data/information you may need to provide including the sources and how to do this

KB2.    Templates and formats used for data/information including  their purpose and how to use these

KB3.    Different techniques used to obtain data/information and how to apply

KB4.    These

KB5.    How to carry out rule-based analysis on the data/information

KB6.    Typical anomalies that may occur in data/information

KB7.    Who to go to in the event of inaccurate data/information and how to report this


Skills (S)

A.      Core Skills/ Generic Skills

 Writing Skills

You need to know and understand how to:

SA1.    Complete accurate, well written work with attention to detail

Reading Skills

You need to know and understand how to:

SA2.    Read instructions, guidelines, procedures, rules and service level agreements

Oral Communication (Listening and Speaking skills)

You need to know and understand how to:

SA3.    Listen effectively and orally communicate information accurately

B.      Professional Skills



Decision Making 

You need to know and understand how to:

SB1.    Follow rule-based decision-making processes

SB2.    Make decisions on suitable courses of action

Plan and Organize

You need to know and understand how to:

SB3.    Plan and organize your work to achieve targets and deadlines


You need to know and understand how to:

SB4.    Check your own work meets customer requirements

SB5.    Meet and exceed customer expectations

Problem Solving

You need to know and understand how to:

SB6.    Apply problem solving approaches in different situations

Analytical Thinking

You need to know and understand how to:

SB7.    Configure data and disseminate relevant information to others

Critical Thinking

You need to know and understand how to:

SB8.    Apply balanced judgments to different situations

Attention to Detail

You need to know and understand how to:

SB9.       Check your work is complete and free from errors

SB10.    Get your work checked by peers

Team Working

You need to know and understand how to:

SB11.    Work effectively in a team environment

C.      Technical Skills

You need to know and understand how to:

SC1.  use information technology effectively, to input and/or extract data accurately

SC2.  validate and update data

SC3.  identify and refer anomalies in data

SC4.  store and retrieve information

SC5.  share information using standard formats and templates

SC6.  keep up to date with changes, procedures and practices in your role

Attachment os_attachments/SSC_N9004_V0.1.pdf
Last Review On May 18, 2015, 12:14 a.m.
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